Email to order the Recording + Free Digital Download
Regulation CC can seem straight forward, but examiners are still finding weaknesses and violations. This webinar will describe the requirements for applying check holds, explain an easy-to-implement monitoring process, dissect the required funds availability policy, and cover substitute check requirements. Reg CC holds are an important tool to protect assets. Learn how to handle them with confidence! This fast-paced update will also ensure staff members comply with annual training requirements.
HIGHLIGHTS
Components of the various notices required by Regulation CC
Explanation of a case-by-case hold and the six exception holds
Monitoring process to quickly evaluate the accuracy of a hold
How to audit for Regulation CC, including your processing system
Disclosure requirements for substitute checks
General provisions governing substitute checks
Training ideas for frontline staff
TAKE-AWAY TOOLKIT
Reg CC color-coded cheat sheet for determining the appropriate hold period
Sample Regulation CC policy, including Check 21
Monitoring checklist for quickly reviewing the accuracy of each hold
Substitute check claim form
Worksheets with sample transactions to test hold knowledge, complete with answer key
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Compliance officers, frontline staff, new accounts personnel, deposit operations employees, and auditors.
ABOUT THE PRESENTER – Molly Stull, Brode Consulting Services, Inc., began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, acquisitions of branches, mergers, charter changes, name changes, etc. Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly has holds a Bachelor’s from the University of Akron and an MBA from Ashland University.
Showing posts with label Frontline. Show all posts
Showing posts with label Frontline. Show all posts
(Recording + Free Digital Download) Identifying Fraudulent Transactions: Including Recent FinCEN Advisory on Email Fraud Schemes
Email to order the Recording + Free Digital Download
Fraudulent transactions are dramatically increasing – and fraudsters are becoming more sophisticated. Your financial institution and accountholders could easily become innocent, unsuspecting parties that suffer big losses. Virtually every day a new warning is issued by the media or regulatory agencies, including the recent FinCEN advisories on email fraud schemes and cyber-enabled crime. However, it isn’t only electronic schemes that are growing. Counterfeit check fraud also continues to plague financial institutions. It is imperative that your financial institution has sufficient procedures for identifying and thwarting fraudulent transactions before it is too late. This webinar will explain how to identify the red flags of a potentially fraudulent transaction and steps to protect against loss.
HIGHLIGHTS
Common deposit account fraud schemes
Debit card fraud schemes
Procedures for identifying potentially fraudulent transactions
Steps to protect your financial institution from monetary and reputation loss
Working with accountholders who are fraud victims
TAKE-AWAY TOOLKIT
FinCEN Advisory to Financial Institutions on E-Mail Compromise Fraud Schemes
FinCEN Advisory to Financial Institutions on Cyber-Events and Cyber-Enabled Crime
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
DON’T MISS THIS RELATED WEBINAR!
Creating an Effective Suspicious Activity Program: Efficiency, Examinations & Fraud on Wednesday, July 19, 2017
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline employees, tellers, service representatives, deposit operations personnel, compliance staff, auditors, and managers.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, is a partner where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
Fraudulent transactions are dramatically increasing – and fraudsters are becoming more sophisticated. Your financial institution and accountholders could easily become innocent, unsuspecting parties that suffer big losses. Virtually every day a new warning is issued by the media or regulatory agencies, including the recent FinCEN advisories on email fraud schemes and cyber-enabled crime. However, it isn’t only electronic schemes that are growing. Counterfeit check fraud also continues to plague financial institutions. It is imperative that your financial institution has sufficient procedures for identifying and thwarting fraudulent transactions before it is too late. This webinar will explain how to identify the red flags of a potentially fraudulent transaction and steps to protect against loss.
HIGHLIGHTS
Common deposit account fraud schemes
Debit card fraud schemes
Procedures for identifying potentially fraudulent transactions
Steps to protect your financial institution from monetary and reputation loss
Working with accountholders who are fraud victims
TAKE-AWAY TOOLKIT
FinCEN Advisory to Financial Institutions on E-Mail Compromise Fraud Schemes
FinCEN Advisory to Financial Institutions on Cyber-Events and Cyber-Enabled Crime
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
DON’T MISS THIS RELATED WEBINAR!
Creating an Effective Suspicious Activity Program: Efficiency, Examinations & Fraud on Wednesday, July 19, 2017
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline employees, tellers, service representatives, deposit operations personnel, compliance staff, auditors, and managers.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, is a partner where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
(Recording + Free Digital Download) Account Documentation Series: Compliance & Due Diligence at Account Opening
Email to order the Recording + Free Digital Download
From identifying accountholders to providing proper disclosures, the process of opening accounts is riddled with regulatory requirements. This webinar will address the requirements in-depth, including identifying parties to the account for both BSA and identity theft purposes; ensuring you have enough information to determine the normal and expected account activity; providing proper disclosures for Truth in Savings, Regulation CC (check holds), Regulation D (limitations on transactions), Regulation E (debit/ATM cards, home banking, bill payer, etc.); and contractual items, such as remote deposit capture and business accounts. Knowing the rules and timing requirements and why they must be followed will make your account-opening process run smoothly plus minimize liability and risk.
HIGHLIGHTS
What are the requirements for providing disclosures electronically?
Which disclosures need to be provided and when?
How can the institution protect itself from potential issues when depositors misuse their accounts?
Who should be identified during CIP?
When should there be an OFAC check?
Should business accounts be treated differently at account opening?
Why are we required to know about prospective activity and watch for identity theft?
TAKE-AWAY TOOLKIT
Sample checklists for business accounts
List of required disclosures, notices, and timing requirements
Outline of regulatory requirements and internet links/citations
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline employees, new accounts staff, auditors, and compliance officers.
ABOUT THE PRESENTER – Mary-Lou Heighes, Compliance Plus, Inc., is President and founder which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country. Involved with financial institutions since 1989, Mary-Lou has over 20 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.
From identifying accountholders to providing proper disclosures, the process of opening accounts is riddled with regulatory requirements. This webinar will address the requirements in-depth, including identifying parties to the account for both BSA and identity theft purposes; ensuring you have enough information to determine the normal and expected account activity; providing proper disclosures for Truth in Savings, Regulation CC (check holds), Regulation D (limitations on transactions), Regulation E (debit/ATM cards, home banking, bill payer, etc.); and contractual items, such as remote deposit capture and business accounts. Knowing the rules and timing requirements and why they must be followed will make your account-opening process run smoothly plus minimize liability and risk.
HIGHLIGHTS
What are the requirements for providing disclosures electronically?
Which disclosures need to be provided and when?
How can the institution protect itself from potential issues when depositors misuse their accounts?
Who should be identified during CIP?
When should there be an OFAC check?
Should business accounts be treated differently at account opening?
Why are we required to know about prospective activity and watch for identity theft?
TAKE-AWAY TOOLKIT
Sample checklists for business accounts
List of required disclosures, notices, and timing requirements
Outline of regulatory requirements and internet links/citations
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline employees, new accounts staff, auditors, and compliance officers.
ABOUT THE PRESENTER – Mary-Lou Heighes, Compliance Plus, Inc., is President and founder which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country. Involved with financial institutions since 1989, Mary-Lou has over 20 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.
(ON DEMAND) Branch Transformation: Strategies for Moving from Transaction Centers to Customer Engagement Centers
Email to order Recording + Free Digital Download
Significant discussions are ongoing about the future of the physical branch. Some recommend converting branches into automated self-service transaction centers. Others suggest lobby makeovers akin to upscale hotels or coffee bars. But none of these options address the fundamental question: what compelling reason does a customer or prospect have to come into the branch in the first place?
The advance of the virtual branch – and the ability of customers to transact at a time and place of their choosing – have severely reduced branch traffic. With negative PR dissuading banks from closing low performing branches, it is time to consider a new paradigm and reexamine the root issue. The key is engagement: creating reasons for customers and prospects to interact with the institution, both online and in person. Join this content-rich session to learn specific strategies for an engagement-driven branch service model that will integrate into and augment your virtual branch services.
HIGHLIGHTS
The elements driving branch transformation
How can the branch attract millennials?
How innovation plays a role in creating engagement
Specific strategies for engagement:
Consultative selling
Education
Problem solving
TAKE-AWAY TOOLKIT
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? C-suite management, branch management, marketing, and those who train frontline staff.
ABOUT THE PRESENTER – David Peterson, i7strategies, is an eBanking pioneer, with a national reputation as an expert in financial technologies and electronic payments. David serves as Chief Strategic Officer of i7strategies, an independent strategic planning and consulting firm for financial services and electronic payment initiatives. He was the founder of Goldleaf Technologies, a leading provider of electronic payments software and online banking services to independent financial institutions. David previously served as EVP for Q2, a virtual branch software provider where he focused on enterprise-wide strategic initiatives, product direction, and executive consulting. He remains active in payment virtual banking initiatives, serving as Chairman of GACHA. A dynamic, engaging presenter, he has performed thousands of presentations and led dozens of strategic planning sessions and workshops for financial institutions and FI service providers.
Significant discussions are ongoing about the future of the physical branch. Some recommend converting branches into automated self-service transaction centers. Others suggest lobby makeovers akin to upscale hotels or coffee bars. But none of these options address the fundamental question: what compelling reason does a customer or prospect have to come into the branch in the first place?
The advance of the virtual branch – and the ability of customers to transact at a time and place of their choosing – have severely reduced branch traffic. With negative PR dissuading banks from closing low performing branches, it is time to consider a new paradigm and reexamine the root issue. The key is engagement: creating reasons for customers and prospects to interact with the institution, both online and in person. Join this content-rich session to learn specific strategies for an engagement-driven branch service model that will integrate into and augment your virtual branch services.
HIGHLIGHTS
The elements driving branch transformation
How can the branch attract millennials?
How innovation plays a role in creating engagement
Specific strategies for engagement:
Consultative selling
Education
Problem solving
TAKE-AWAY TOOLKIT
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? C-suite management, branch management, marketing, and those who train frontline staff.
ABOUT THE PRESENTER – David Peterson, i7strategies, is an eBanking pioneer, with a national reputation as an expert in financial technologies and electronic payments. David serves as Chief Strategic Officer of i7strategies, an independent strategic planning and consulting firm for financial services and electronic payment initiatives. He was the founder of Goldleaf Technologies, a leading provider of electronic payments software and online banking services to independent financial institutions. David previously served as EVP for Q2, a virtual branch software provider where he focused on enterprise-wide strategic initiatives, product direction, and executive consulting. He remains active in payment virtual banking initiatives, serving as Chairman of GACHA. A dynamic, engaging presenter, he has performed thousands of presentations and led dozens of strategic planning sessions and workshops for financial institutions and FI service providers.
(ON DEMAND) Powers-of-Attorney In-Depth: Good Faith, Fraud & Fiduciary Capacity
Email to order the Recording + Free Digital Download
Powers-of-attorney are complex legal documents used to transact business with your financial institution on a daily basis. If not handled properly, your institution can be exposed to significant risk if the attorney-in-fact intentionally (or innocently) acts outside the scope of his or her authority. This webinar will explain everything you need to know about attorneys-in-fact regarding deposit accounts and loan transactions. Join us to learn the actions an attorney-in-fact can and cannot take on behalf of your accountholder and how your institution can reduce its risk of loss.
HIGHLIGHTS
Various types of power-of-attorney documents – durable, springing, limited, military, etc.
Differences between an attorney-in-fact, representative payee, and an authorized or convenience signer
Actions an attorney-in-fact can and cannot take on behalf of your accountholder
Handling joint account owners or multiple powers-of-attorney
When is your financial institution liable for the actions of the attorney-in-fact?
TAKE-AWAY TOOLKIT
Important questions to ask when accepting a power-of-attorney
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Deposit, loan operations, deposit officers, loan officers, customer service representatives, new accounts staff, tellers, compliance personnel, and frontline managers.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, is a partner with where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
Powers-of-attorney are complex legal documents used to transact business with your financial institution on a daily basis. If not handled properly, your institution can be exposed to significant risk if the attorney-in-fact intentionally (or innocently) acts outside the scope of his or her authority. This webinar will explain everything you need to know about attorneys-in-fact regarding deposit accounts and loan transactions. Join us to learn the actions an attorney-in-fact can and cannot take on behalf of your accountholder and how your institution can reduce its risk of loss.
HIGHLIGHTS
Various types of power-of-attorney documents – durable, springing, limited, military, etc.
Differences between an attorney-in-fact, representative payee, and an authorized or convenience signer
Actions an attorney-in-fact can and cannot take on behalf of your accountholder
Handling joint account owners or multiple powers-of-attorney
When is your financial institution liable for the actions of the attorney-in-fact?
TAKE-AWAY TOOLKIT
Important questions to ask when accepting a power-of-attorney
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Deposit, loan operations, deposit officers, loan officers, customer service representatives, new accounts staff, tellers, compliance personnel, and frontline managers.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, is a partner with where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
(ON DEMAND) HR Series: Rewarding & Retaining the Best Employees
Email to order the Recording + Free Digital Download
Everyone wants to increase employee productivity and retention. But often, the two aren’t in accord. Long-term employees can suffer from burn out, and top performers can get jaded by lack of recognition or reward. How do you keep staff energized and excited about doing the same job over and over for years? You have to create new challenges for your top performers every day and reward them as they progress. Just like people, motivation isn’t stagnant, and motivation and incentive programs shouldn’t be stagnant either. Perfect for the first-time manager or the seasoned professional, this seminar will examine new ideas in incentive and motivational programming and provide a host of best practices to bring back the mojo in your organization.
HIGHLIGHTS
Short- and long-term incentive programs
The secret to rewards with lasting effects
How to develop a comprehensive, multi-layered approach to incentive programming management
TAKE-AWAY TOOLKIT
Sample short-term incentive “games”
Sample long-term incentive programs and long-lasting rewards
Model multi-layered incentive management tools
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? All managers, including frontline, business development, sales, and lending – virtually anyone who wants to motivate their staff toward excellence!
ABOUT THE PRESENTER – Diane Pape Reed, CU Doctor, a nationally-recognized speaker, writer, and communications professional, is President, a full-service credit union consultancy, assisting credit unions nationwide with human resources, marketing, community relations, compliance, sales, training, board relations, and executive support. Previously, she was VP of Sales and Administration for a mid-sized credit union for 10+ years, where she oversaw the HR, marketing, business development, community relations, training, compliance, and sales functions. In addition, Diane has received numerous awards and has written articles for industry publications. She graduated from George Mason University with a Bachelor’s in Speech Communication. A nationally ranked public speaking coach at George Mason, she serves as a guest lecturer with the University.
Everyone wants to increase employee productivity and retention. But often, the two aren’t in accord. Long-term employees can suffer from burn out, and top performers can get jaded by lack of recognition or reward. How do you keep staff energized and excited about doing the same job over and over for years? You have to create new challenges for your top performers every day and reward them as they progress. Just like people, motivation isn’t stagnant, and motivation and incentive programs shouldn’t be stagnant either. Perfect for the first-time manager or the seasoned professional, this seminar will examine new ideas in incentive and motivational programming and provide a host of best practices to bring back the mojo in your organization.
HIGHLIGHTS
Short- and long-term incentive programs
The secret to rewards with lasting effects
How to develop a comprehensive, multi-layered approach to incentive programming management
TAKE-AWAY TOOLKIT
Sample short-term incentive “games”
Sample long-term incentive programs and long-lasting rewards
Model multi-layered incentive management tools
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? All managers, including frontline, business development, sales, and lending – virtually anyone who wants to motivate their staff toward excellence!
ABOUT THE PRESENTER – Diane Pape Reed, CU Doctor, a nationally-recognized speaker, writer, and communications professional, is President, a full-service credit union consultancy, assisting credit unions nationwide with human resources, marketing, community relations, compliance, sales, training, board relations, and executive support. Previously, she was VP of Sales and Administration for a mid-sized credit union for 10+ years, where she oversaw the HR, marketing, business development, community relations, training, compliance, and sales functions. In addition, Diane has received numerous awards and has written articles for industry publications. She graduated from George Mason University with a Bachelor’s in Speech Communication. A nationally ranked public speaking coach at George Mason, she serves as a guest lecturer with the University.
(ON DEMAND) Recognizing & Responding to Elder Fraud: What Every Staff Member Should Know
Email to Order the Recording + Free Digital Download
Elder fraud will be the fastest growing crime in the next ten years. The reason is simple: baby boomers are aging and criminals consider them the new hunting ground. The abuser is most likely a family member or caregiver who has worked with senior citizens in a previous job. If an abuser is successful in depleting a victim’s account, your financial institution may become involved in litigation.
This webinar will cover the warning signs and provide practical hands-on training methods that have worked for other financial institutions. The focus will be on the types of transactions that allow abusers to gain financial control over senior citizens. This illuminating session will include examples and best practices. Learn how to protect accountholders using simple techniques to handle these difficult situations. This program can be used to train your staff how to identify, evaluate, and report the problem to management.
HIGHLIGHTS
How to work with Adult Protective Services
Understand how easily the elderly can be compromised and why
Techniques criminals use to identify victims
What law enforcement needs to accept a senior citizen case
Why women ages 80-90 are the most likely victims
The one website to use for any type of elder fraud problem
TAKE-AWAY TOOLKIT
Security tips for elder fraud
Incident report for elder fraud
Web resources for elder abuse
FinCEN Advisory FIN-2011-A003
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline staff, customer service representatives, risk management staff, compliance officers, security officers, senior management, and anyone working to combat elder fraud.
ABOUT THE PRESENTER – Barry Thompson, CRCM, Thompson Consulting Group, LLC, is an international speaker, trainer, consultant, and writer. He is a security and compliance “guru” for a leading national training organization and regularly presents security conferences for trade groups. Barry is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft; and to Japanese bankers on bank security. Barry has worked in the financial services industry for over three decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels. Barry is the author of “101 Security Tips for the Beginning Security Officer.”
Elder fraud will be the fastest growing crime in the next ten years. The reason is simple: baby boomers are aging and criminals consider them the new hunting ground. The abuser is most likely a family member or caregiver who has worked with senior citizens in a previous job. If an abuser is successful in depleting a victim’s account, your financial institution may become involved in litigation.
This webinar will cover the warning signs and provide practical hands-on training methods that have worked for other financial institutions. The focus will be on the types of transactions that allow abusers to gain financial control over senior citizens. This illuminating session will include examples and best practices. Learn how to protect accountholders using simple techniques to handle these difficult situations. This program can be used to train your staff how to identify, evaluate, and report the problem to management.
HIGHLIGHTS
How to work with Adult Protective Services
Understand how easily the elderly can be compromised and why
Techniques criminals use to identify victims
What law enforcement needs to accept a senior citizen case
Why women ages 80-90 are the most likely victims
The one website to use for any type of elder fraud problem
TAKE-AWAY TOOLKIT
Security tips for elder fraud
Incident report for elder fraud
Web resources for elder abuse
FinCEN Advisory FIN-2011-A003
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline staff, customer service representatives, risk management staff, compliance officers, security officers, senior management, and anyone working to combat elder fraud.
ABOUT THE PRESENTER – Barry Thompson, CRCM, Thompson Consulting Group, LLC, is an international speaker, trainer, consultant, and writer. He is a security and compliance “guru” for a leading national training organization and regularly presents security conferences for trade groups. Barry is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft; and to Japanese bankers on bank security. Barry has worked in the financial services industry for over three decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels. Barry is the author of “101 Security Tips for the Beginning Security Officer.”
(ON DEMAND) Cyber Series: Customer Authentication & Validation: The New Normal in Risk Mitigation
Email to Order the Recording + Free Digital Download
Gone are the days when authenticating your accountholders included affirmation of mother’s maiden name, Social Security number, and date of birth. As the industry shifts to increased mobile and other remote electronic technologies, accountholder authentication and validation is no longer a table-stakes exercise. Rather, it is a strategically important enterprise-risk mitigation process. Unfortunately, fraudsters evolve along with technology. This webinar will identify a proactive and evolving accountholder authentication and validation framework through enhanced and proven procedures that thwart account takeover, identity theft, and monetary and reputational loss.
HIGHLIGHTS
Case study: how we fell victim to social engineering and the resulting changes to accountholder authentication and validation
BSA CIP onboarding requirements and authentication best practices
FFIEC guidance for multi-factor authentication
Something you know (password or passphrase)
Something you have (tokenization)
Something you are (biometric)
Pitfalls of self-authenticated commercial accountholder requests
High-level overview of NIST electronic authentication guideline
TAKE-AWAY TOOLKIT
Publication: FFIEC’s Authentication in an Internet Banking Environment
Publication: NIST Special Publication 800-63-2: Electronic Authentication Guideline
Wire transfer callback procedures
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Operations, frontline account opening, information technology, and information security personnel, as well as auditors, compliance staff, risk staff, board members, and audit committee members.
ABOUT THE PRESENTER – Brian Vitale, NCCO, CAMS-Audit, Compliance Advisory Services, earned his Political Science degree from North Central College in 1996 and an MBA from the University of Notre Dame in 2014. Brian was recruited by the National Security Division of the FBI where he specialized in counterterrorism and foreign counterintelligence. In addition, he is a decorated veteran who served in Guantanamo Bay, Cuba in the early 1990s. Subsequent to the FBI, Brian spent many years in banking and finance where his skills led him to the field of Global Operational Risk Management. He has over twenty years of banking, finance, and investigative experience. In July 2011, Brian joined a community financial institution and currently serves as their chief risk and compliance officer. He speaks nationally on BSA, anti-money laundering, enterprise risk management, cybersecurity, and strategy.
Gone are the days when authenticating your accountholders included affirmation of mother’s maiden name, Social Security number, and date of birth. As the industry shifts to increased mobile and other remote electronic technologies, accountholder authentication and validation is no longer a table-stakes exercise. Rather, it is a strategically important enterprise-risk mitigation process. Unfortunately, fraudsters evolve along with technology. This webinar will identify a proactive and evolving accountholder authentication and validation framework through enhanced and proven procedures that thwart account takeover, identity theft, and monetary and reputational loss.
HIGHLIGHTS
Case study: how we fell victim to social engineering and the resulting changes to accountholder authentication and validation
BSA CIP onboarding requirements and authentication best practices
FFIEC guidance for multi-factor authentication
Something you know (password or passphrase)
Something you have (tokenization)
Something you are (biometric)
Pitfalls of self-authenticated commercial accountholder requests
High-level overview of NIST electronic authentication guideline
TAKE-AWAY TOOLKIT
Publication: FFIEC’s Authentication in an Internet Banking Environment
Publication: NIST Special Publication 800-63-2: Electronic Authentication Guideline
Wire transfer callback procedures
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Operations, frontline account opening, information technology, and information security personnel, as well as auditors, compliance staff, risk staff, board members, and audit committee members.
ABOUT THE PRESENTER – Brian Vitale, NCCO, CAMS-Audit, Compliance Advisory Services, earned his Political Science degree from North Central College in 1996 and an MBA from the University of Notre Dame in 2014. Brian was recruited by the National Security Division of the FBI where he specialized in counterterrorism and foreign counterintelligence. In addition, he is a decorated veteran who served in Guantanamo Bay, Cuba in the early 1990s. Subsequent to the FBI, Brian spent many years in banking and finance where his skills led him to the field of Global Operational Risk Management. He has over twenty years of banking, finance, and investigative experience. In July 2011, Brian joined a community financial institution and currently serves as their chief risk and compliance officer. He speaks nationally on BSA, anti-money laundering, enterprise risk management, cybersecurity, and strategy.
(ON DEMAND) ACH for the Frontline
Email to Order the Recording + Free Digital Download
This course is designed for frontline staff or anyone who needs a "frontline" view of the electronic payment systems. It is important for the frontline to understand that there is a difference between each payment type that a consumer uses. Explore the flow, common issues, and special requests associated with each payment system and learn how to appropriately respond to everyday payments scenarios. This webinar will address frequently experienced situations and help staff properly handle each, including steps to take and forms to have the consumer complete. Attendees will receive a handbook to help them handle questions as the accountholder is on the phone or at the teller window inquiring about payments.
HIGHLIGHTS
Behind-the-scenes flow of check, card, and ACH transactions
Difference between card and ACH transactions
Regulations that allow consumers to dispute transactions and the liability that accompanies those disputes
Difference between handling stop payments and disputes for unauthorized transactions
The appropriate response to common consumer situations
TAKE-AWAY TOOLKIT
Guide to Frontline Payments Handbook
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
This course is eligible for 1.8 AAP credits.
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Customer service representatives, personal bankers, tellers, branch managers, and the training department.
ABOUT THE PRESENTER – Jen Kirk, EPCOR, Director, Industry Relations. She has been with EPCOR since 2002, and has presented at several national conferences on subjects such as ACH risk, ACH enforcement, ACH relationships, government ACH payments, and preparing for the Accredited ACH Professional (AAP) exam. Jen has served as a member of the National ACH Association (NACHA) Rules and Operations Committee, Member Rules Review Panel, Electronic Check Council, and was co-chair of the National ACH Forum Education Committee. Jen obtained her AAP in 2003, and received an MBA from Ohio University in 2008.
This course is designed for frontline staff or anyone who needs a "frontline" view of the electronic payment systems. It is important for the frontline to understand that there is a difference between each payment type that a consumer uses. Explore the flow, common issues, and special requests associated with each payment system and learn how to appropriately respond to everyday payments scenarios. This webinar will address frequently experienced situations and help staff properly handle each, including steps to take and forms to have the consumer complete. Attendees will receive a handbook to help them handle questions as the accountholder is on the phone or at the teller window inquiring about payments.
HIGHLIGHTS
Behind-the-scenes flow of check, card, and ACH transactions
Difference between card and ACH transactions
Regulations that allow consumers to dispute transactions and the liability that accompanies those disputes
Difference between handling stop payments and disputes for unauthorized transactions
The appropriate response to common consumer situations
TAKE-AWAY TOOLKIT
Guide to Frontline Payments Handbook
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
This course is eligible for 1.8 AAP credits.
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Customer service representatives, personal bankers, tellers, branch managers, and the training department.
ABOUT THE PRESENTER – Jen Kirk, EPCOR, Director, Industry Relations. She has been with EPCOR since 2002, and has presented at several national conferences on subjects such as ACH risk, ACH enforcement, ACH relationships, government ACH payments, and preparing for the Accredited ACH Professional (AAP) exam. Jen has served as a member of the National ACH Association (NACHA) Rules and Operations Committee, Member Rules Review Panel, Electronic Check Council, and was co-chair of the National ACH Forum Education Committee. Jen obtained her AAP in 2003, and received an MBA from Ohio University in 2008.
(ON DEMAND) Essential Compliance Regulations for the Frontline
Email to Order Archived + Free Digital Download
From accurate, timely disclosures, to placing holds on funds, to identifying and reporting suspicious activity, compliance requirements affect every frontline transaction. Is your staff prepared and knowledgeable? How well will they meet examiners’ expectations?
This session will cover key guidelines and requirements for frontline personnel and provide specific tools to ensure compliance with important consumer regulations. Join us to learn about different account transactions and the specific regulations related to each.
HIGHLIGHTS
BSA and identity theft prevention
Recognizing red flags and reporting suspicious activity
Transactions triggering a CTR and common errors
Regulation D – its effect on various account types
Regulation E – important issues on error resolution and how to handle stop payments
Regulation P – privacy issues for consumers
Discrimination – best practices to avoid lending discrimination during initial conversations with prospective borrowers
UDAAP – fair treatment in account recommendations, fee waivers, and consumer complaints
Truth in Savings – when and how to provide disclosures
Regulation CC – cheat sheet for placing holds and common errors
TAKE-AWAY TOOLKIT
Workflows of sample transactions and the compliance regulations involved at each step
Sample suspicious activity incident report
Regulation D reference sheet
Regulation CC hold chart
Consumer complaint log
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline staff, new accounts personnel, and branch management.
ABOUT THE PRESENTER – Dawn Kincaid, Brode Consulting Services, Inc., began her banking career while attending Ohio State University. She has fifteen years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, and coordinated internal and external audits and exams.
From accurate, timely disclosures, to placing holds on funds, to identifying and reporting suspicious activity, compliance requirements affect every frontline transaction. Is your staff prepared and knowledgeable? How well will they meet examiners’ expectations?
This session will cover key guidelines and requirements for frontline personnel and provide specific tools to ensure compliance with important consumer regulations. Join us to learn about different account transactions and the specific regulations related to each.
HIGHLIGHTS
BSA and identity theft prevention
Recognizing red flags and reporting suspicious activity
Transactions triggering a CTR and common errors
Regulation D – its effect on various account types
Regulation E – important issues on error resolution and how to handle stop payments
Regulation P – privacy issues for consumers
Discrimination – best practices to avoid lending discrimination during initial conversations with prospective borrowers
UDAAP – fair treatment in account recommendations, fee waivers, and consumer complaints
Truth in Savings – when and how to provide disclosures
Regulation CC – cheat sheet for placing holds and common errors
TAKE-AWAY TOOLKIT
Workflows of sample transactions and the compliance regulations involved at each step
Sample suspicious activity incident report
Regulation D reference sheet
Regulation CC hold chart
Consumer complaint log
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline staff, new accounts personnel, and branch management.
ABOUT THE PRESENTER – Dawn Kincaid, Brode Consulting Services, Inc., began her banking career while attending Ohio State University. She has fifteen years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, and coordinated internal and external audits and exams.
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