Email to order the Recording + Free Digital Download
Regulation CC can seem straight forward, but examiners are still finding weaknesses and violations. This webinar will describe the requirements for applying check holds, explain an easy-to-implement monitoring process, dissect the required funds availability policy, and cover substitute check requirements. Reg CC holds are an important tool to protect assets. Learn how to handle them with confidence! This fast-paced update will also ensure staff members comply with annual training requirements.
HIGHLIGHTS
Components of the various notices required by Regulation CC
Explanation of a case-by-case hold and the six exception holds
Monitoring process to quickly evaluate the accuracy of a hold
How to audit for Regulation CC, including your processing system
Disclosure requirements for substitute checks
General provisions governing substitute checks
Training ideas for frontline staff
TAKE-AWAY TOOLKIT
Reg CC color-coded cheat sheet for determining the appropriate hold period
Sample Regulation CC policy, including Check 21
Monitoring checklist for quickly reviewing the accuracy of each hold
Substitute check claim form
Worksheets with sample transactions to test hold knowledge, complete with answer key
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Compliance officers, frontline staff, new accounts personnel, deposit operations employees, and auditors.
ABOUT THE PRESENTER – Molly Stull, Brode Consulting Services, Inc., began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, acquisitions of branches, mergers, charter changes, name changes, etc. Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly has holds a Bachelor’s from the University of Akron and an MBA from Ashland University.
Showing posts with label New Accounts. Show all posts
Showing posts with label New Accounts. Show all posts
(Recording + Free Digital Download) Regulation E Series: Handling Provisional Credit Under Reg E: Rules, Best Practices & FAQs
Email to order the Recording + Free Digital Recording
Regulation E sets forth the legal framework that requires your financial institution to investigate alleged unauthorized electronic fund transfers (EFTs) and to provide provisional credit to your accountholders within specific deadlines. Did you know your institution is obligated to provide provisional credit even though the consumer won’t file a police report or otherwise cooperate with you? Conversely, did you know you aren’t required to provide provisional credit if the consumer won’t sign a simple written statement regarding the alleged unauthorized EFT? These nuances and other unique requirements of Reg E can be confusing. This webinar will explain how to properly handle your institution’s responsibilities to investigate alleged unauthorized EFTs and provide provisional credit.
HIGHLIGHTS
Reg E investigation best practices
Circumstances when provisional credit must be provided to accountholders
What can and can’t be required of accountholders before giving provisional credit
Deadlines for completing the investigation and providing provisional credit
Determining the proper amount of provisional credit
TAKE-AWAY TOOLKIT
Detailed sample of investigation procedures, including specific deadlines
Easy-to-follow matrix to determine the amount of provisional credit
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Deposit personnel, tellers, service representatives, new accounts staff, account officers, managers, auditors, and compliance personnel.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, is a partner with where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
Regulation E sets forth the legal framework that requires your financial institution to investigate alleged unauthorized electronic fund transfers (EFTs) and to provide provisional credit to your accountholders within specific deadlines. Did you know your institution is obligated to provide provisional credit even though the consumer won’t file a police report or otherwise cooperate with you? Conversely, did you know you aren’t required to provide provisional credit if the consumer won’t sign a simple written statement regarding the alleged unauthorized EFT? These nuances and other unique requirements of Reg E can be confusing. This webinar will explain how to properly handle your institution’s responsibilities to investigate alleged unauthorized EFTs and provide provisional credit.
HIGHLIGHTS
Reg E investigation best practices
Circumstances when provisional credit must be provided to accountholders
What can and can’t be required of accountholders before giving provisional credit
Deadlines for completing the investigation and providing provisional credit
Determining the proper amount of provisional credit
TAKE-AWAY TOOLKIT
Detailed sample of investigation procedures, including specific deadlines
Easy-to-follow matrix to determine the amount of provisional credit
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Deposit personnel, tellers, service representatives, new accounts staff, account officers, managers, auditors, and compliance personnel.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, is a partner with where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
(Recording + Free Digital Download) Account Documentation Series: Compliance & Due Diligence at Account Opening
Email to order the Recording + Free Digital Download
From identifying accountholders to providing proper disclosures, the process of opening accounts is riddled with regulatory requirements. This webinar will address the requirements in-depth, including identifying parties to the account for both BSA and identity theft purposes; ensuring you have enough information to determine the normal and expected account activity; providing proper disclosures for Truth in Savings, Regulation CC (check holds), Regulation D (limitations on transactions), Regulation E (debit/ATM cards, home banking, bill payer, etc.); and contractual items, such as remote deposit capture and business accounts. Knowing the rules and timing requirements and why they must be followed will make your account-opening process run smoothly plus minimize liability and risk.
HIGHLIGHTS
What are the requirements for providing disclosures electronically?
Which disclosures need to be provided and when?
How can the institution protect itself from potential issues when depositors misuse their accounts?
Who should be identified during CIP?
When should there be an OFAC check?
Should business accounts be treated differently at account opening?
Why are we required to know about prospective activity and watch for identity theft?
TAKE-AWAY TOOLKIT
Sample checklists for business accounts
List of required disclosures, notices, and timing requirements
Outline of regulatory requirements and internet links/citations
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline employees, new accounts staff, auditors, and compliance officers.
ABOUT THE PRESENTER – Mary-Lou Heighes, Compliance Plus, Inc., is President and founder which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country. Involved with financial institutions since 1989, Mary-Lou has over 20 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.
From identifying accountholders to providing proper disclosures, the process of opening accounts is riddled with regulatory requirements. This webinar will address the requirements in-depth, including identifying parties to the account for both BSA and identity theft purposes; ensuring you have enough information to determine the normal and expected account activity; providing proper disclosures for Truth in Savings, Regulation CC (check holds), Regulation D (limitations on transactions), Regulation E (debit/ATM cards, home banking, bill payer, etc.); and contractual items, such as remote deposit capture and business accounts. Knowing the rules and timing requirements and why they must be followed will make your account-opening process run smoothly plus minimize liability and risk.
HIGHLIGHTS
What are the requirements for providing disclosures electronically?
Which disclosures need to be provided and when?
How can the institution protect itself from potential issues when depositors misuse their accounts?
Who should be identified during CIP?
When should there be an OFAC check?
Should business accounts be treated differently at account opening?
Why are we required to know about prospective activity and watch for identity theft?
TAKE-AWAY TOOLKIT
Sample checklists for business accounts
List of required disclosures, notices, and timing requirements
Outline of regulatory requirements and internet links/citations
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline employees, new accounts staff, auditors, and compliance officers.
ABOUT THE PRESENTER – Mary-Lou Heighes, Compliance Plus, Inc., is President and founder which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country. Involved with financial institutions since 1989, Mary-Lou has over 20 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.
(ON DEMAND) Clarifying Signature Card Confusion for Personal & Business Accounts: Compliance, Account Titling & Ownership
Email to Order Recording + Free Digital Download
How important is that account signature card? Believe it or not, that simple card operates as a contract! It specifies who owns the account (a matter of great importance), their roles and responsibilities (are they an owner, an authorized signer, a fiduciary?), and whether it is an account for a natural person or a non-natural person (which dictates whether certain consumer protection laws and regulations apply). The signature card provides the documentation needed when conflicts arise between the parties or if there is a dispute between the account parties and your institution. It is also necessary when handling decedent accounts, when levies or other legal processes are received, and so much more!
HIGHLIGHTS
The need for having specific signature cards for different types of situations such as individual and joint ownership vs. formal trust accounts vs. business accounts and accounts held in a fiduciary capacity
Ramifications of incomplete or conflicting information on signature cards
Which laws and regulations apply to various types of accounts
Differentiate between owners and other signers on accounts, such as fiduciaries and authorized signers
Proper steps for removing signers, adding signers, and other account changes
What the IRS says about W-9 certification of taxpayer identification numbers
TAKE-AWAY TOOLKIT
Spreadsheet of account ownership types and various requirements
W-9 requirement instructions
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
DON’T MISS THIS RELATED ARCHIVED WEBINAR!
Risks & Precautions for Endorsements & Other Negotiable Instruments
Held on Wednesday, July 27, 2016.
You can order an archive of the live webinar, complete with handout materials.
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? New accounts personnel, branch managers and supervisors, compliance staff, auditors, and staff handling account inquiries and changes.
ABOUT THE PRESENTER – Mary-Lou Heighes, Compliance Plus, Inc., President and founder, has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country. Involved with financial institutions since 1989, Mary-Lou has over 20 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.
How important is that account signature card? Believe it or not, that simple card operates as a contract! It specifies who owns the account (a matter of great importance), their roles and responsibilities (are they an owner, an authorized signer, a fiduciary?), and whether it is an account for a natural person or a non-natural person (which dictates whether certain consumer protection laws and regulations apply). The signature card provides the documentation needed when conflicts arise between the parties or if there is a dispute between the account parties and your institution. It is also necessary when handling decedent accounts, when levies or other legal processes are received, and so much more!
HIGHLIGHTS
The need for having specific signature cards for different types of situations such as individual and joint ownership vs. formal trust accounts vs. business accounts and accounts held in a fiduciary capacity
Ramifications of incomplete or conflicting information on signature cards
Which laws and regulations apply to various types of accounts
Differentiate between owners and other signers on accounts, such as fiduciaries and authorized signers
Proper steps for removing signers, adding signers, and other account changes
What the IRS says about W-9 certification of taxpayer identification numbers
TAKE-AWAY TOOLKIT
Spreadsheet of account ownership types and various requirements
W-9 requirement instructions
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
DON’T MISS THIS RELATED ARCHIVED WEBINAR!
Risks & Precautions for Endorsements & Other Negotiable Instruments
Held on Wednesday, July 27, 2016.
You can order an archive of the live webinar, complete with handout materials.
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? New accounts personnel, branch managers and supervisors, compliance staff, auditors, and staff handling account inquiries and changes.
ABOUT THE PRESENTER – Mary-Lou Heighes, Compliance Plus, Inc., President and founder, has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country. Involved with financial institutions since 1989, Mary-Lou has over 20 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.
(ON DEMAND) Legally Handling ATM & Debit Card Claims Under Regulation E
Email to Order the Recording + Free Digital Download
The Electronic Fund Transfer Act and Regulation E provide many protections for consumers, which impose many responsibilities and liabilities on financial institutions. Anyone who has attempted to read the regulatory language will agree that Reg E is complicated and, given the rapid changes in the types of electronic transfers, many are confused about when Reg E applies. It is further complicated because there is a legal distinction between a Reg E claim and a merchant dispute under the Visa/MC rules. This webinar will explain how to determine if Reg E applies and how to properly handle ATM and debit card claims under Reg E, including the investigation process, when provisional credit is mandated, determining the proper amount to reimburse the consumer, notices to the consumer, and the specific deadlines.
HIGHLIGHTS
What transactions does Reg E cover?
Financial institution responsibilities under Reg E
Proper handling of Reg E error resolution claims
What can and can’t be required of the consumer
Understanding the distinction between Reg E and the Visa/MC rules
TAKE-AWAY TOOLKIT
Detailed sample form of error resolution procedures, including specific deadlines
Easy-to-follow matrix to determine the dollar amount of the consumer’s liability
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? All deposit personnel, tellers, service representatives, new accounts personnel, account officers, managers, auditors, and compliance staff.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, a partner where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
The Electronic Fund Transfer Act and Regulation E provide many protections for consumers, which impose many responsibilities and liabilities on financial institutions. Anyone who has attempted to read the regulatory language will agree that Reg E is complicated and, given the rapid changes in the types of electronic transfers, many are confused about when Reg E applies. It is further complicated because there is a legal distinction between a Reg E claim and a merchant dispute under the Visa/MC rules. This webinar will explain how to determine if Reg E applies and how to properly handle ATM and debit card claims under Reg E, including the investigation process, when provisional credit is mandated, determining the proper amount to reimburse the consumer, notices to the consumer, and the specific deadlines.
HIGHLIGHTS
What transactions does Reg E cover?
Financial institution responsibilities under Reg E
Proper handling of Reg E error resolution claims
What can and can’t be required of the consumer
Understanding the distinction between Reg E and the Visa/MC rules
TAKE-AWAY TOOLKIT
Detailed sample form of error resolution procedures, including specific deadlines
Easy-to-follow matrix to determine the dollar amount of the consumer’s liability
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? All deposit personnel, tellers, service representatives, new accounts personnel, account officers, managers, auditors, and compliance staff.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, a partner where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
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