Email to order the Recording + Free Digital Recording
Regulation E sets forth the legal framework that requires your financial institution to investigate alleged unauthorized electronic fund transfers (EFTs) and to provide provisional credit to your accountholders within specific deadlines. Did you know your institution is obligated to provide provisional credit even though the consumer won’t file a police report or otherwise cooperate with you? Conversely, did you know you aren’t required to provide provisional credit if the consumer won’t sign a simple written statement regarding the alleged unauthorized EFT? These nuances and other unique requirements of Reg E can be confusing. This webinar will explain how to properly handle your institution’s responsibilities to investigate alleged unauthorized EFTs and provide provisional credit.
HIGHLIGHTS
Reg E investigation best practices
Circumstances when provisional credit must be provided to accountholders
What can and can’t be required of accountholders before giving provisional credit
Deadlines for completing the investigation and providing provisional credit
Determining the proper amount of provisional credit
TAKE-AWAY TOOLKIT
Detailed sample of investigation procedures, including specific deadlines
Easy-to-follow matrix to determine the amount of provisional credit
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Deposit personnel, tellers, service representatives, new accounts staff, account officers, managers, auditors, and compliance personnel.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, is a partner with where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
Showing posts with label Tellers. Show all posts
Showing posts with label Tellers. Show all posts
(Recording + Free Digital Download) Identifying Fraudulent Transactions: Including Recent FinCEN Advisory on Email Fraud Schemes
Email to order the Recording + Free Digital Download
Fraudulent transactions are dramatically increasing – and fraudsters are becoming more sophisticated. Your financial institution and accountholders could easily become innocent, unsuspecting parties that suffer big losses. Virtually every day a new warning is issued by the media or regulatory agencies, including the recent FinCEN advisories on email fraud schemes and cyber-enabled crime. However, it isn’t only electronic schemes that are growing. Counterfeit check fraud also continues to plague financial institutions. It is imperative that your financial institution has sufficient procedures for identifying and thwarting fraudulent transactions before it is too late. This webinar will explain how to identify the red flags of a potentially fraudulent transaction and steps to protect against loss.
HIGHLIGHTS
Common deposit account fraud schemes
Debit card fraud schemes
Procedures for identifying potentially fraudulent transactions
Steps to protect your financial institution from monetary and reputation loss
Working with accountholders who are fraud victims
TAKE-AWAY TOOLKIT
FinCEN Advisory to Financial Institutions on E-Mail Compromise Fraud Schemes
FinCEN Advisory to Financial Institutions on Cyber-Events and Cyber-Enabled Crime
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
DON’T MISS THIS RELATED WEBINAR!
Creating an Effective Suspicious Activity Program: Efficiency, Examinations & Fraud on Wednesday, July 19, 2017
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline employees, tellers, service representatives, deposit operations personnel, compliance staff, auditors, and managers.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, is a partner where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
Fraudulent transactions are dramatically increasing – and fraudsters are becoming more sophisticated. Your financial institution and accountholders could easily become innocent, unsuspecting parties that suffer big losses. Virtually every day a new warning is issued by the media or regulatory agencies, including the recent FinCEN advisories on email fraud schemes and cyber-enabled crime. However, it isn’t only electronic schemes that are growing. Counterfeit check fraud also continues to plague financial institutions. It is imperative that your financial institution has sufficient procedures for identifying and thwarting fraudulent transactions before it is too late. This webinar will explain how to identify the red flags of a potentially fraudulent transaction and steps to protect against loss.
HIGHLIGHTS
Common deposit account fraud schemes
Debit card fraud schemes
Procedures for identifying potentially fraudulent transactions
Steps to protect your financial institution from monetary and reputation loss
Working with accountholders who are fraud victims
TAKE-AWAY TOOLKIT
FinCEN Advisory to Financial Institutions on E-Mail Compromise Fraud Schemes
FinCEN Advisory to Financial Institutions on Cyber-Events and Cyber-Enabled Crime
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
DON’T MISS THIS RELATED WEBINAR!
Creating an Effective Suspicious Activity Program: Efficiency, Examinations & Fraud on Wednesday, July 19, 2017
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline employees, tellers, service representatives, deposit operations personnel, compliance staff, auditors, and managers.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, is a partner where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
(ON DEMAND) ACH for the Frontline
Email to Order the Recording + Free Digital Download
This course is designed for frontline staff or anyone who needs a "frontline" view of the electronic payment systems. It is important for the frontline to understand that there is a difference between each payment type that a consumer uses. Explore the flow, common issues, and special requests associated with each payment system and learn how to appropriately respond to everyday payments scenarios. This webinar will address frequently experienced situations and help staff properly handle each, including steps to take and forms to have the consumer complete. Attendees will receive a handbook to help them handle questions as the accountholder is on the phone or at the teller window inquiring about payments.
HIGHLIGHTS
Behind-the-scenes flow of check, card, and ACH transactions
Difference between card and ACH transactions
Regulations that allow consumers to dispute transactions and the liability that accompanies those disputes
Difference between handling stop payments and disputes for unauthorized transactions
The appropriate response to common consumer situations
TAKE-AWAY TOOLKIT
Guide to Frontline Payments Handbook
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
This course is eligible for 1.8 AAP credits.
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Customer service representatives, personal bankers, tellers, branch managers, and the training department.
ABOUT THE PRESENTER – Jen Kirk, EPCOR, Director, Industry Relations. She has been with EPCOR since 2002, and has presented at several national conferences on subjects such as ACH risk, ACH enforcement, ACH relationships, government ACH payments, and preparing for the Accredited ACH Professional (AAP) exam. Jen has served as a member of the National ACH Association (NACHA) Rules and Operations Committee, Member Rules Review Panel, Electronic Check Council, and was co-chair of the National ACH Forum Education Committee. Jen obtained her AAP in 2003, and received an MBA from Ohio University in 2008.
This course is designed for frontline staff or anyone who needs a "frontline" view of the electronic payment systems. It is important for the frontline to understand that there is a difference between each payment type that a consumer uses. Explore the flow, common issues, and special requests associated with each payment system and learn how to appropriately respond to everyday payments scenarios. This webinar will address frequently experienced situations and help staff properly handle each, including steps to take and forms to have the consumer complete. Attendees will receive a handbook to help them handle questions as the accountholder is on the phone or at the teller window inquiring about payments.
HIGHLIGHTS
Behind-the-scenes flow of check, card, and ACH transactions
Difference between card and ACH transactions
Regulations that allow consumers to dispute transactions and the liability that accompanies those disputes
Difference between handling stop payments and disputes for unauthorized transactions
The appropriate response to common consumer situations
TAKE-AWAY TOOLKIT
Guide to Frontline Payments Handbook
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
This course is eligible for 1.8 AAP credits.
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Customer service representatives, personal bankers, tellers, branch managers, and the training department.
ABOUT THE PRESENTER – Jen Kirk, EPCOR, Director, Industry Relations. She has been with EPCOR since 2002, and has presented at several national conferences on subjects such as ACH risk, ACH enforcement, ACH relationships, government ACH payments, and preparing for the Accredited ACH Professional (AAP) exam. Jen has served as a member of the National ACH Association (NACHA) Rules and Operations Committee, Member Rules Review Panel, Electronic Check Council, and was co-chair of the National ACH Forum Education Committee. Jen obtained her AAP in 2003, and received an MBA from Ohio University in 2008.
(ON DEMAND) Debt Collection Series: Best Practices for Garnishments & Levies: Getting It Right!
Order the Recording + Free Digital Download via email!
Has your institution implemented proper procedures for handling garnishments and levies? Institutions handle these complicated legal processes daily, but many do so without the proper training, which can expose the institution to significant liability. This webinar will explain the steps necessary to properly handle garnishments and levies, such as identifying accounts, placing account holds, answering interrogatories, notifying the accountholder, and remitting funds. You will also learn the special garnishment procedures for accounts that receive federal benefit payments. In addition, this webinar will explain the steps your institution must take when attempting to garnish borrower’s funds held at another institution.
HIGHLIGHTS
What are the risks and how can they be mitigated?
When are you required to notify the accountholder?
What if your institution holds a security interest in the funds?
What if an account is held by more than one person or by a trust, sole proprietorship, corporation, etc.?
What are the special garnishment procedures for accounts containing federal benefit payments?
What steps must be taken to garnish funds held at another institution?
TAKE-AWAY TOOLKIT
Official Guidelines for Garnishment of Accounts Containing Federal Benefit Payments issued by the Department of the Treasury
Sample notice form to be sent to accountholders
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Deposit operations personnel, tellers, account service representatives, collectors, compliance personnel, auditors, attorneys, and managers.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, a partner where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
Has your institution implemented proper procedures for handling garnishments and levies? Institutions handle these complicated legal processes daily, but many do so without the proper training, which can expose the institution to significant liability. This webinar will explain the steps necessary to properly handle garnishments and levies, such as identifying accounts, placing account holds, answering interrogatories, notifying the accountholder, and remitting funds. You will also learn the special garnishment procedures for accounts that receive federal benefit payments. In addition, this webinar will explain the steps your institution must take when attempting to garnish borrower’s funds held at another institution.
HIGHLIGHTS
What are the risks and how can they be mitigated?
When are you required to notify the accountholder?
What if your institution holds a security interest in the funds?
What if an account is held by more than one person or by a trust, sole proprietorship, corporation, etc.?
What are the special garnishment procedures for accounts containing federal benefit payments?
What steps must be taken to garnish funds held at another institution?
TAKE-AWAY TOOLKIT
Official Guidelines for Garnishment of Accounts Containing Federal Benefit Payments issued by the Department of the Treasury
Sample notice form to be sent to accountholders
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Deposit operations personnel, tellers, account service representatives, collectors, compliance personnel, auditors, attorneys, and managers.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, a partner where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
(ON DEMAND) Legally Handling ATM & Debit Card Claims Under Regulation E
Email to Order the Recording + Free Digital Download
The Electronic Fund Transfer Act and Regulation E provide many protections for consumers, which impose many responsibilities and liabilities on financial institutions. Anyone who has attempted to read the regulatory language will agree that Reg E is complicated and, given the rapid changes in the types of electronic transfers, many are confused about when Reg E applies. It is further complicated because there is a legal distinction between a Reg E claim and a merchant dispute under the Visa/MC rules. This webinar will explain how to determine if Reg E applies and how to properly handle ATM and debit card claims under Reg E, including the investigation process, when provisional credit is mandated, determining the proper amount to reimburse the consumer, notices to the consumer, and the specific deadlines.
HIGHLIGHTS
What transactions does Reg E cover?
Financial institution responsibilities under Reg E
Proper handling of Reg E error resolution claims
What can and can’t be required of the consumer
Understanding the distinction between Reg E and the Visa/MC rules
TAKE-AWAY TOOLKIT
Detailed sample form of error resolution procedures, including specific deadlines
Easy-to-follow matrix to determine the dollar amount of the consumer’s liability
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? All deposit personnel, tellers, service representatives, new accounts personnel, account officers, managers, auditors, and compliance staff.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, a partner where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
The Electronic Fund Transfer Act and Regulation E provide many protections for consumers, which impose many responsibilities and liabilities on financial institutions. Anyone who has attempted to read the regulatory language will agree that Reg E is complicated and, given the rapid changes in the types of electronic transfers, many are confused about when Reg E applies. It is further complicated because there is a legal distinction between a Reg E claim and a merchant dispute under the Visa/MC rules. This webinar will explain how to determine if Reg E applies and how to properly handle ATM and debit card claims under Reg E, including the investigation process, when provisional credit is mandated, determining the proper amount to reimburse the consumer, notices to the consumer, and the specific deadlines.
HIGHLIGHTS
What transactions does Reg E cover?
Financial institution responsibilities under Reg E
Proper handling of Reg E error resolution claims
What can and can’t be required of the consumer
Understanding the distinction between Reg E and the Visa/MC rules
TAKE-AWAY TOOLKIT
Detailed sample form of error resolution procedures, including specific deadlines
Easy-to-follow matrix to determine the dollar amount of the consumer’s liability
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? All deposit personnel, tellers, service representatives, new accounts personnel, account officers, managers, auditors, and compliance staff.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, a partner where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
(ON DEMAND) Risks & Precautions for Endorsements & Other Negotiable Instruments
Email to Order Archived Webinar!
Before taking checks for deposit, there are certain things staff must know – such as whether the check is properly payable when presented, who is allowed to endorse it (especially if it is not payable to a natural person), whether the check can be deposited into the account intended, how to endorse checks with missing endorsements, etc. This webinar will address all of the issues surrounding the institution and depositor’s liability regarding negotiable instruments. It will cover proper payees, stop payments, the difference between cashier’s and teller’s checks, permissible check holds, liability for incomplete instruments, unauthorized signatures, forged endorsements, and everything in between.
HIGHLIGHTS
Where should a check payable to a trust or estate be deposited?
Are we allowed to place a longer hold on a check if we suspect it may be a fraudulent item?
Who bears the loss on an item with a forged endorsement? What about an item with a forged signature?
Is there any liability for putting a Social Security check into the representative payee’s personal account?
What are the requirements for accepting a stop payment?
TAKE-AWAY TOOLKIT
Chart of proper endorsements
Check hold cheat sheet
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
DON’T MISS THIS RELATED WEBINAR!
Clarifying Signature Card Confusion for Personal & Business Accounts: Compliance, Account Titling & Ownership on Thursday, September 29, 2016
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Tellers, teller supervisors, fraud department staff, compliance professionals, and anyone handling consumer complaints regarding check handling.
ABOUT THE PRESENTER – Mary-Lou Heighes, Compliance Plus, Inc., President and founder, which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country. Involved with financial institutions since 1989, Mary-Lou has over 20 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.
Before taking checks for deposit, there are certain things staff must know – such as whether the check is properly payable when presented, who is allowed to endorse it (especially if it is not payable to a natural person), whether the check can be deposited into the account intended, how to endorse checks with missing endorsements, etc. This webinar will address all of the issues surrounding the institution and depositor’s liability regarding negotiable instruments. It will cover proper payees, stop payments, the difference between cashier’s and teller’s checks, permissible check holds, liability for incomplete instruments, unauthorized signatures, forged endorsements, and everything in between.
HIGHLIGHTS
Where should a check payable to a trust or estate be deposited?
Are we allowed to place a longer hold on a check if we suspect it may be a fraudulent item?
Who bears the loss on an item with a forged endorsement? What about an item with a forged signature?
Is there any liability for putting a Social Security check into the representative payee’s personal account?
What are the requirements for accepting a stop payment?
TAKE-AWAY TOOLKIT
Chart of proper endorsements
Check hold cheat sheet
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
DON’T MISS THIS RELATED WEBINAR!
Clarifying Signature Card Confusion for Personal & Business Accounts: Compliance, Account Titling & Ownership on Thursday, September 29, 2016
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Tellers, teller supervisors, fraud department staff, compliance professionals, and anyone handling consumer complaints regarding check handling.
ABOUT THE PRESENTER – Mary-Lou Heighes, Compliance Plus, Inc., President and founder, which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country. Involved with financial institutions since 1989, Mary-Lou has over 20 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.
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