Email to order the Recording + Free Digital Download
The IRS issues over 101 million tax refunds yearly – over 80% via Direct Deposit. The average refund is over $3,000. With such a high volume, it is imperative that financial institutions handle tax refunds with the utmost care to avoid large dollar losses that can be caused by not understanding the unique requirements. These requirements address account number/name matching situations, deceased recipients, refunds posting to incorrect accounts, and refunds as exception items. This session will cover the rights and obligations of the financial institution, accountholder, and tax preparer. Learn how to handle these exceptions correctly to minimize your financial institution’s liability.
HIGHLIGHTS
What happens if the account is closed?
What if the accountholder is deceased?
What happens when the name and account number do not match?
What if payments post to the wrong account? Who is at fault?
What are the rights and obligations of the RDFI, consumer, and tax preparer?
New information about IRS and NACHA opt-in programs to help the IRS recover suspect funds
TAKE-AWAY TOOLKIT
Quick reference for handling federal government tax refunds according to the Green Book
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
This course is eligible for 1.8 AAP credits.
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? ACH operations, branch personnel, compliance officers, and AAP candidates.
ABOUT THE PRESENTER – Michele L. Barlow, AAP, NCP, PAR/WACHA, an education specialist (The Premier Payments Resource), headquartered in Wisconsin. Prior to joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for member training and administration, conference planning, and member service. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a Bachelor’s degree from the University of Wisconsin-Madison.
Showing posts with label Branch Personnel. Show all posts
Showing posts with label Branch Personnel. Show all posts
(ON DEMAND) Essential Compliance Regulations for the Frontline
Email to Order Archived + Free Digital Download
From accurate, timely disclosures, to placing holds on funds, to identifying and reporting suspicious activity, compliance requirements affect every frontline transaction. Is your staff prepared and knowledgeable? How well will they meet examiners’ expectations?
This session will cover key guidelines and requirements for frontline personnel and provide specific tools to ensure compliance with important consumer regulations. Join us to learn about different account transactions and the specific regulations related to each.
HIGHLIGHTS
BSA and identity theft prevention
Recognizing red flags and reporting suspicious activity
Transactions triggering a CTR and common errors
Regulation D – its effect on various account types
Regulation E – important issues on error resolution and how to handle stop payments
Regulation P – privacy issues for consumers
Discrimination – best practices to avoid lending discrimination during initial conversations with prospective borrowers
UDAAP – fair treatment in account recommendations, fee waivers, and consumer complaints
Truth in Savings – when and how to provide disclosures
Regulation CC – cheat sheet for placing holds and common errors
TAKE-AWAY TOOLKIT
Workflows of sample transactions and the compliance regulations involved at each step
Sample suspicious activity incident report
Regulation D reference sheet
Regulation CC hold chart
Consumer complaint log
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline staff, new accounts personnel, and branch management.
ABOUT THE PRESENTER – Dawn Kincaid, Brode Consulting Services, Inc., began her banking career while attending Ohio State University. She has fifteen years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, and coordinated internal and external audits and exams.
From accurate, timely disclosures, to placing holds on funds, to identifying and reporting suspicious activity, compliance requirements affect every frontline transaction. Is your staff prepared and knowledgeable? How well will they meet examiners’ expectations?
This session will cover key guidelines and requirements for frontline personnel and provide specific tools to ensure compliance with important consumer regulations. Join us to learn about different account transactions and the specific regulations related to each.
HIGHLIGHTS
BSA and identity theft prevention
Recognizing red flags and reporting suspicious activity
Transactions triggering a CTR and common errors
Regulation D – its effect on various account types
Regulation E – important issues on error resolution and how to handle stop payments
Regulation P – privacy issues for consumers
Discrimination – best practices to avoid lending discrimination during initial conversations with prospective borrowers
UDAAP – fair treatment in account recommendations, fee waivers, and consumer complaints
Truth in Savings – when and how to provide disclosures
Regulation CC – cheat sheet for placing holds and common errors
TAKE-AWAY TOOLKIT
Workflows of sample transactions and the compliance regulations involved at each step
Sample suspicious activity incident report
Regulation D reference sheet
Regulation CC hold chart
Consumer complaint log
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Frontline staff, new accounts personnel, and branch management.
ABOUT THE PRESENTER – Dawn Kincaid, Brode Consulting Services, Inc., began her banking career while attending Ohio State University. She has fifteen years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, and coordinated internal and external audits and exams.
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