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Financial institutions must ensure they correctly interpret Regulation E. Complying with Regulation E for debit card error resolution can be tricky. There are deadlines and timeframes that must be met to ensure claims are handled properly. This program will define an error under Regulation E; explore timing requirements for investigation and resolution of unauthorized debit card transactions; and explain how to minimize financial losses and maximize accountholder satisfaction.
HIGHLIGHTS
Accountholder liability versus financial institution liability
The investigation
Provisional credit
Required communications
Recordkeeping
TAKE-AWAY TOOLKIT
Sample Regulation E error resolution tracking log
Regulation E error resolution flowchart
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
This course is eligible for 1.8 AAP credits.
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Card personnel, operations staff, branch personnel, compliance officers, and AAP candidates.
ABOUT THE PRESENTER – Michele L. Barlow, AAP, NCP, PAR/WACHA, Assistant Vice President/Director of Training headquartered in Wisconsin. Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a member of NACHA’s Blue Ribbon Panel and is active on other national committees. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a Bachelor’s from the University of Wisconsin-Madison.
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