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Regulation E sets forth the legal framework that requires your financial institution to investigate alleged unauthorized electronic fund transfers (EFTs) and to provide provisional credit to your accountholders within specific deadlines. Did you know your institution is obligated to provide provisional credit even though the consumer won’t file a police report or otherwise cooperate with you? Conversely, did you know you aren’t required to provide provisional credit if the consumer won’t sign a simple written statement regarding the alleged unauthorized EFT? These nuances and other unique requirements of Reg E can be confusing. This webinar will explain how to properly handle your institution’s responsibilities to investigate alleged unauthorized EFTs and provide provisional credit.
HIGHLIGHTS
Reg E investigation best practices
Circumstances when provisional credit must be provided to accountholders
What can and can’t be required of accountholders before giving provisional credit
Deadlines for completing the investigation and providing provisional credit
Determining the proper amount of provisional credit
TAKE-AWAY TOOLKIT
Detailed sample of investigation procedures, including specific deadlines
Easy-to-follow matrix to determine the amount of provisional credit
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Deposit personnel, tellers, service representatives, new accounts staff, account officers, managers, auditors, and compliance personnel.
ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP, is a partner with where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.
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