(ON DEMAND) Recognizing & Responding to Elder Fraud: What Every Staff Member Should Know

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Elder fraud will be the fastest growing crime in the next ten years. The reason is simple: baby boomers are aging and criminals consider them the new hunting ground. The abuser is most likely a family member or caregiver who has worked with senior citizens in a previous job. If an abuser is successful in depleting a victim’s account, your financial institution may become involved in litigation.

This webinar will cover the warning signs and provide practical hands-on training methods that have worked for other financial institutions. The focus will be on the types of transactions that allow abusers to gain financial control over senior citizens. This illuminating session will include examples and best practices. Learn how to protect accountholders using simple techniques to handle these difficult situations. This program can be used to train your staff how to identify, evaluate, and report the problem to management.

HIGHLIGHTS
How to work with Adult Protective Services
Understand how easily the elderly can be compromised and why
Techniques criminals use to identify victims
What law enforcement needs to accept a senior citizen case
Why women ages 80-90 are the most likely victims
The one website to use for any type of elder fraud problem

TAKE-AWAY TOOLKIT
Security tips for elder fraud
Incident report for elder fraud
Web resources for elder abuse
FinCEN Advisory FIN-2011-A003
Employee training log
Quiz you can administer to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.

WHO SHOULD ATTEND? Frontline staff, customer service representatives, risk management staff, compliance officers, security officers, senior management, and anyone working to combat elder fraud.

ABOUT THE PRESENTER – Barry Thompson, CRCM, Thompson Consulting Group, LLC, is an international speaker, trainer, consultant, and writer. He is a security and compliance “guru” for a leading national training organization and regularly presents security conferences for trade groups.  Barry is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft; and to Japanese bankers on bank security. Barry has worked in the financial services industry for over three decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels. Barry is the author of “101 Security Tips for the Beginning Security Officer.”