(ON DEMAND) Essential Compliance Regulations for Deposit Operations

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You work in a heavily regulated industry. There are dozens of laws, rules, and regulations that must be complied with daily to avoid regulatory scrutiny and potential fines and penalties against your financial institution. This webinar will explore the alphabet soup of regulations and laws pertaining to disclosures, plastic cards, electronic funds transfers, checks, home banking and bill payers, wires, privacy/security of accountholder information, BSA, and OFAC.

HIGHLIGHTS
What is an unauthorized transaction under Regulation E and what needs to be done about it?
Who can place a stop payment on a check? Are there checks that shouldn’t be stopped?
Is notice required to increase a fee or change an account? If so, how much notice is needed?
Are there special protections for international remittances and substitute checks?
What back-office functions are affected by BSA and OFAC?

TAKE-AWAY TOOLKIT
Error resolution cheat sheet
BSA and ID theft red flags for deposit operations
Employee training log
Quiz you can administer to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.

WHO SHOULD ATTEND?  Operations, Head Tellers, ACH and wire personnel, staff involved with accountholder disputes and resolutions, call center employees, account services personnel, and supervisors or managers of the above.

ABOUT THE PRESENTER – Mary-Lou Heighes, Compliance Plus, Inc., President and founder which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country. Involved with financial institutions since 1989, Mary-Lou has over 20 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.