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Is your e-statement program legally compliant? Do you adhere to E-SIGN and UETA? Is your enrollment process lawful, or are consumers being signed up in an illegal, noncompliant fashion? Do you allow consumers to sign up for online banking in your lobby? Do you encourage consumers to enroll in your lobby on their own mobile devices? Does your e-disclosure contain all the required information including mandatory technology guidelines? Could you provide evidence of consumers’ affirmative consent if your e-statement program triggered a lawsuit or regulatory audit? Attend this program and learn how to recognize and avoid the top 10 legal and compliance mistakes in e-statement programs. This webinar will answer the most common questions about E-SIGN, UETA, e-statements, e-disclosures, affirmative electronic consent, record retention, and other important issues.
HIGHLIGHTS
Recognizing and avoiding the top 10 legal and compliance mistakes in e-statement programs
Answers to the most common and pressing e-statement questions
What are E-SIGN & UETA? What do they require?
What do the courts say about demonstrable consumer consent?
Is enrolling consumers in your lobby lawful?
Is allowing consumers to enroll via mobile devices compliant?
Proving affirmative consent to courts and regulators
Balancing the need for E-SIGN compliance with providing hands-on service
What constitutes a lawful, well-written e-disclosure?
Understanding and complying with E-SIGN consumer consent provisions and processes
Why and how consumers must prove technological competence to receive e-statements
Costly consequences of noncompliance
Timely information, expert advice, best practices, and compliance tips to implement immediately
TAKE-AWAY TOOLKIT
Compliance checklist to determine if your e-statement program is compliant
Whitepaper: Tips for Writing Effective E-Disclosure Statements
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Compliance officers, risk managers, online banking staff, operations managers, business development managers, and others who manage online banking, E-SIGN, e-statements, and e-disclosures will benefit from this program.
ABOUT THE PRESENTER – Nancy Flynn, The ePolicy Institute™, a recognized expert on workplace policy, communication, and compliance, Nancy Flynn is the founder and executive director of The ePolicy Institute and Business Writing Institute. She provides training, coaching, and consulting services to clients seeking to minimize compliance risks and maximize communication skills. Nancy is the author of 13 books, including “Writing Effective E-Mail,” “The ePolicy Toolkit,” and “The Social Media Handbook.” An in-demand trainer, she conducts seminars, webinars, and one-on-one coaching for financial institutions, financial services firms, and other clients worldwide. She also serves as an expert witness in litigation related to workplace email and web use.
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