Email to Order Archived Webinar!
Much has changed since financial institutions first started using email two decades ago. Today’s email is not confined to office desktops and laptops. Employees use smartphones and tablets (institution-owned and personal) to transmit email, text messages, instant messages, and other forms of electronic messaging. Thus, the likelihood of legal, regulatory, security, and data breach disasters is greater than ever. Mobile device use can prompt FLSA overtime claims by employees claiming they were required to work off the clock and without pay.
Email records are of increasing concern, thanks to the pervasive use of mobile devices. There is mounting confusion about the preservation, protection, and production of business record email and other forms of electronically stored information. Email hacker attacks and data breaches can put financial institutions at risk of regulatory noncompliance, financial penalties, and negative publicity. Inappropriate email content can lead financial institutions into court, battling harassment, discrimination, and hostile work environment claims. Attend this webinar for an up-to-date look at email risks, rules, records, and regulations.
HIGHLIGHTS
What every financial institution needs to know about email use, content, records, and risks in 2016
How a strategic email management program can help anticipate and deflect legal liabilities, regulatory disasters, data breaches, and other email risks
Best practices to ensure legal, regulatory, and organizational compliance
Why and how you must preserve, protect, and produce email business records
Email business records versus transitory messaging
Email risks and rules apply to text messaging (mobile email) and IM (turbocharged email)
Establishing best practices-based email, FLSA, BYOD, and COPE policies
E-discovery risks and rules
How email policy supported by training and technology can help support your legal position
Best practices to manage email content and use at work, home, and on the road
Tips for effective email policy training
Monitoring rules: reconciling privacy expectations with legal realities
Real-life email disaster stories in the financial industry
TAKE-AWAY TOOLKIT
Article: What to Think About Before You Hit Send
Article: Writing Effective Email: Communications Channels Best Practices
Fact Sheet: Netiquette Rules
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Compliance officers, risk managers, records managers, branch managers, human resources staff, IT personnel, and others who manage the financial institution’s email system, policy, and records will benefit from this program. It will also be valuable for staff who use email for business communication.
ABOUT THE PRESENTER – Nancy Flynn, The ePolicy Institute™ , is a recognized expert on workplace policy, communication, and compliance, Nancy Flynn is the founder and executive director of The ePolicy Institute and Business Writing Institute. She provides training, coaching, and consulting services to clients seeking to minimize compliance risks and maximize communication skills. Nancy is the author of 13 books, including “Writing Effective E-Mail,” “The ePolicy Toolkit,” and “The Social Media Handbook.” An in-demand trainer, she conducts seminars, webinars, and one-on-one coaching for financial institutions, financial services firms, and other clients worldwide. She also serves as an expert witness in litigation related to workplace email and web use.
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