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Which operational area of your institution is most likely to drive a borrower into the arms of a consumer rights attorney? Collections! What are you doing to manage the many hidden compliance risks in your collections area while also maximizing recoveries? The collections function is not just about dialing for dollars and repossessing collateral. The collections area is at the crossroads of account services and back-office operations. You need to know the risks and opportunities that present themselves. Is your collections department ready to help both the borrower and the institution weather the storm? From dealing with staff, to delinquent borrowers, to attorneys, to the board and senior management, the collections manager’s job is becoming more difficult all the time. Collections is not just about the delinquency ratio. Attend this webinar and be prepared!
HIGHLIGHTS
Creating a holistic view of collections
Understanding the compliance risk in collections
Methods to balance risk and recoveries
Identifying the most common collections landmines
Best practices to avoid costly compliance violations and maximize recoveries
TAKE-AWAY TOOLKIT
Sample collections inventory
Sample collections risk assessment
Resource guide for collections compliance
Recent regulatory guidance
Basic collections audit and quality assurance program requirements
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND? Executives, collections managers, collectors, compliance officers, internal auditors, lending staff, vendor oversight personnel, and others involved with collections and compliance.
ABOUT THE PRESENTER – David A. Reed, JD, Reed & Jolly, PLLC, attorney, author, consultant, and nationally-recognized speaker, and a partner in the law firm. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections. A former trial attorney and vice president and general counsel of a large credit union, David is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy. He also serves as editor of several industry manuals.
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